FAQ

Payments / Cancellations

 

Start planning your cruise with your questions answered and your mind at ease.
If you have further questions, please contact us at info@adriaexperience.com

Can I pay the booking in another currency?

Please note that the official invoice price is in EUR. If you choose to pay with any other currency the price listed may change with the fluctuations in exchange rates including the internal exchange rate. We advise you to pay in EUR, if you do not agree to pay any price variations as a result of fluctuations in exchange rates including the internal exchange rate.

How do we make the payment?

50% of the payment must be done with the wire transfer within 5 days after a written booking confirmation by mail. The remaining 50% shall be paid at the latest six weeks before departure.

The bookings done within a short period of time prior to the event, have to be paid 100% within 5 days after a written booking confirmation by mail.

Can I pay with the credit card?

All bookings can be only paid only with the wire transfer.

What if I forget to pay the second payment?

We will send you a reminder in case your payments are not made untill the due date. Only with the completion of the payment is your booking valid. If your payments should delay for any reason, please contact us.

What about the deposit?

If you decide to book the whole yacht, we recommend you to buy an insurance for the deposit (btw. 100 and 250eur) and skip the whole deposit story.

However if you do pay deposit, you should know the following:

With hired Adria Experience skipper, he becomes responsible for the manoeuvres with the yacht, such as anchoring, sailing, navigating, docking, etc,.. But he is not responsible for any damages caused by the crew. 

If you book the yacht without a skipper, then as a skipper you are totally responsible for any damages that occur on the yacht. 

Generally: 

The deposit amount is based on the size and value of the yacht, which is usually in the range of 1500eur to 3000eur. If the yacht returns undamaged, the deposit is fully refunded.

Every yacht has comprehensive insurance coverage with a deductible. The deductible is a specified amount of money that the insured must pay before an insurance company will pay a claim. In the charter industry, the deductible is called the deposit. If the damage claimed on the yacht is 7000eur and the deductible is 2500eur, the insurance will only pay out the difference, in this case 4500eur. The charter industry does not want to carry the risk of the deductible so the financial deposit was created. The deposit is usually equal to the amount of the insurance deductible for that particular boat and is reserved either with a credit card or deposited in cash with the charter company before departure. If the yacht returns undamaged, the deposit is refunded in full.

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Adria Experience

Adria Experience brand and concept is owned by Life Quality Ltd - a private limited company registered in Zürich, Switzerland.

Life Quality GmbH, Mittelstr. 55, 8008 Zürich, Switzerland
+ 41 76 4642 605
info@adriaexperience.com

Life Quality GmbH, Mittelstr. 55, 8008 Zürich, Switzerland
+ 41 76 4642 605
info@adriaexperience.com